Home Health Simplified Companion Instruments: Cisco’s First-Ever MSP Assist for Distinctive Buyer Experiences

Simplified Companion Instruments: Cisco’s First-Ever MSP Assist for Distinctive Buyer Experiences

Simplified Companion Instruments: Cisco’s First-Ever MSP Assist for Distinctive Buyer Experiences


At Cisco we’re creating extra enterprise worth by customizing Cisco instruments and providers for our companions.

In a latest survey 82% of Cisco Companion Summit attendees mentioned they’re rising their managed providers follow and it’s their high precedence to fulfill buyer wants.

So it’s with nice pleasure that we’re asserting Cisco Companion Superior Assist to create a premium help expertise particularly geared to the wants of Managed Companies Suppliers (MSPs).

With Cisco answer and structure experience, and the additional benefit of guided entry to API integrations that construct on MSPs’ present providers, Cisco Companion Superior Assist options quicker entry to specialists in Cisco’s TAC – a world group that gives around-the-clock, award-winning technical help providers on-line and over the telephone. Cisco Companion Superior Assist permits MSPs to construct new providers for patrons and provides entry to Cisco AI and automation to scale an outcome-based service mannequin that may result in a 50% discount in service request (SR) decision time with elevated CSAT.

“We have now been asking for a Cisco program that matches the precise wants of MSPs,” mentioned Toby Alcock, CTO, Logicalis Group. “Our prospects will profit from us having extra entry to APIs and Cisco’s world main TAC’s answer architect experience.”

Cisco Companion Superior Assist is actually taking Cisco and its companions into the world of digital and serving to them grow to be “smart-bonded” with Cisco; taking help concern decision from analog processes resembling e mail and phone calls to sharing a digital interface that makes use of automation and AI capabilities.

Lots of our largest companions are already smart-bonded, and lots of are working with these digital processes. Unbelievable progress has been made within the Cisco companion ecosystem in using automation to get to resolutions quicker; going ahead, it’s about us all being able to go from reactive to predictive to proactive–and now even to prescriptive.

With this new service, companions can skip the TAC line and join immediately with a prioritized group of answer architects who deal with probably the most complicated points. We’re bettering companions’ entry to those certified specialists; paired with digital automation, this entry will get us to quicker resolutions — and even earlier than points occur.

After we say quicker, we’re speaking about resolving circumstances in minutes that would usually take weeks.

Companion Superior Assist for MSPs may also present guided API use circumstances that leverage telemetry and insights so companions can construct new providers for his or her prospects.

This groundbreaking help provide will rework the companion expertise and produce much more worth to our prospects!

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