Jon Hetherington was prepared for Beyoncé. He had been prepared for 25 years.

He had his outfit — black pants and a grey T-shirt with a picture of the celebrity and a cobalt-blue graphic for her tune “Heated” emblazoned on the again. He organized a experience to take him to the airport in Eugene, Ore. And most significantly, he had a extremely coveted ticket to the Renaissance World Tour in Seattle, bought after painstakingly navigating a aggressive ticket sale course of.

However when Mr. Hetherington bought to his gate on the airport final Thursday, that plan rapidly fell aside.

The airline couldn’t accommodate the electrical wheelchair Mr. Hetherington, who has cerebral palsy, depends on to get round. The crew tried to seek out Mr. Hetherington, 34, one other flight on a airplane that would accommodate his wheelchair; an Airbus may do it, he was advised, however the one one out there would get him there 12 hours too late.

“It is a systemic concern, that is ableism, that is what I’ve handled my entire life,” Mr. Hetherington stated in an interview. “I used to be demoralized by the entire thing.”

He posted a video on social media detailing his ordeal, and Beyoncé followers, higher often called the BeyHive, went to work, tagging the singer and her administration firm, and promising to achieve out to contacts of their networks to see if something could possibly be achieved.

The mighty BeyHive strikes once more.

Mr. Hetherington now had a ticket to see Beyoncé on Thursday evening in Arlington, Texas, after representatives for the singer reached out to him. Along with the live performance, additionally they organized for his transportation, together with the flight. A consultant for Beyoncé didn’t instantly return a request for remark.

“I’m actually grateful and really a lot admire that that is all taking place,” he stated. On the subject of making areas extra accessible, he stated, “I hope individuals will really have interaction with these items and never simply let it go. That’s what’s vital to me.”

Mr. Hetherington, who initially tried to fly on Alaska Airways, stated the state of affairs was “larger than one airline.”

“We have now not constructed our society or this nation in a manner that’s absolutely inclusive,” he stated. “Everyday, we’re type of ignored and invisible,” he stated, referring to individuals with disabilities.

He might not have made it to Seattle, but it surely was not for lack of effort.

Gate attendants helped Mr. Hetherington into an airport wheelchair, and tried repeatedly to get his personal wheelchair to break down. Mr. Hetherington stated the gate attendants have been type and useful, however in the long run, the chair was nonetheless 4 inches too tall. The airline stated it could refund the price of his flight, and a gate attendant helped him file a incapacity criticism with Alaska Airways, which was later reviewed by The New York Instances.

“We really feel horrible about our visitor’s journey expertise with us,” the airline stated in an announcement. “We’re all the time aiming to do higher as we encounter conditions equivalent to this one.”

The corporate confirmed the small print offered by Mr. Hetherington, and stated its Boeing planes have dimension limitations in the case of loading electrical wheelchairs into the cargo maintain. Vacationers are usually not required to alert them that they use a mobility help however are inspired to take action.

To make issues worse, he had flown the identical route on the identical airline simply two weeks earlier, he stated, on a visit to a distinct live performance that had nearly satisfied him to skip Beyoncé’s present.

Mr. Hetherington, whose love of reside music can greatest be summarized by the truth that he’s seen six Woman Gaga reveals, had tickets to see the opening of Janelle Monáe’s tour at WaMu Theater in Seattle. The flight was delayed for about 20 minutes to load Mr. Hetherington’s chair onto the airplane, he stated. That was embarrassing, he stated, but it surely paled compared to his try to depart the venue.

When the present ended round midnight, Mr. Hetherington stated he tried repeatedly to get an accessible taxi, to no avail. The taxi service stated it could ship a experience when one was out there, however none ever got here, he stated; Uber and the police each directed him to name the identical cellphone line. So Mr. Hetherington tried to make his manner again to his resort on his personal. However the GPS operate on his cellphone stopped working, and Mr. Hetherington wound up wandering Seattle from midnight till 9 a.m., proper after his chair misplaced energy.

A pal’s father finally got here to his help and booked him a brand new resort room. Mr. Hetherington doesn’t usually journey along with his wheelchair charger for fast journeys, and needed to have a pal ship one in a single day utilizing Amazon. He finally made it to the airport, the place he needed to cost his chair as soon as once more.

“I figured if this occurred at Janelle, what was going to occur at Beyoncé?” he stated. “I believed, perhaps I simply don’t go. Am I going to get stranded once more?”

However no, Beyoncé was “a once-in-a-lifetime” expertise, he stated. Although he’s been a fan since he was about 9 years outdated, when Beyoncé first catapulted into the nationwide highlight with Future’s Little one, Mr. Hetherington had by no means seen her carry out reside.

“You don’t get to see Beyoncé each day,” he stated.

When Mr. Hetherington bought to the gate in Eugene final week to move to the Beyoncé present, he stated the gate agent acknowledged his chair from the final journey to see Ms. Monáe.

“I’ve been disabled since delivery, ableism is a characteristic of my life, I’m used to it,” he stated. “I can’t even do the ‘regular factor’ of reserving live shows and having this expertise. All people else can simply do this. That’s what’s irritating.”

Folks with disabilities threat private damage, lack of tools and lack of accessible loos when navigating airplane journey. Airways are usually not required to adjust to the Air Service Entry Act if wheelchairs don’t match, stated Jani Nayar, the manager director of the Society for Accessible Journey and Hospitality. That may be very true for costly customized wheelchairs or in small aircrafts.

If the chair doesn’t match via the airplane door, “the airline actually can not do something about it,” she stated.

The live performance obstacles have been only a small sliver of the hardships Mr. Hetherington, who makes use of his social media platforms to advertise incapacity consciousness, has confronted. His life has been punctuated by unhappiness lately: the back-to-back deaths of his mother and father; the deaths of two brothers and a grandfather; and the close to lack of his house in Cottage Grove, Ore., which was specifically retrofitted to accommodate his wants.

Via all of it, Mr. Hetherington has turned to music for solace.

“Music has all the time been a type of liberation for me, it’s essentially vital,” he stated. “That’s going again to Janelle and Beyoncé.”

Now, he says he’s lastly in a spot in his life “the place I can type of breathe and deal with myself to those experiences.”

By Friday, Mr. Hetherington was basking within the pleasure of not solely seeing Beyoncé, however assembly Beyoncé.

“Beyhive, you made this occur,” he wrote on Instagram. “You pushed and tagged just like the web has by no means seen. Tonight, for the primary time ever, I had a seat on the ground for a live performance. Welcome to the RENAISSANCE.”