Home Health Companion Summit 2023: Companion managed providers is on the coronary heart of transformation!

Companion Summit 2023: Companion managed providers is on the coronary heart of transformation!

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Companion Summit 2023: Companion managed providers is on the coronary heart of transformation!

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Cisco Companion Summit 2023 was final week, and I’m nonetheless feeling the thrill! We had a report variety of attendees and beautiful Miami seashores to soak up (what an amazing new location!). The entire expertise was powered by info, inspiration and connection.

“We didn’t simply carry out this yr—we remodeled!” I like the best way Jeff Sharritts, EVP and Chief Buyer and Companion Officer, captured the essence of what Cisco and our companions completed this previous yr. Partnership has been in our DNA since we began 27 years in the past, and we’re creating the long run collectively!

On the coronary heart of that future is accomplice managed providers—you would hear its regular beat all through the occasion. It was there within the keynotes and throughout our management’s displays: Chuck Robbins, Jeff Sharritts, Oliver Tuszik, Jonathan Davidson, Liz Centoni, Jeetu Patel, the Geo Leaders and extra all highlighted managed providers as THE method to ship outcomes to our prospects. I used to be delighted to see managed providers gaining much more momentum and honored to share my views with a spread of audiences on the occasion. With a projected $161B TAM by 2027, managed providers will make up 46% of what Cisco sells by that very same yr.

However make no mistake: managed providers isn’t simply in regards to the future—it’s right here immediately! In a current survey, 82% of Companion Summit attendees reported that they’re already rising their managed providers follow and named it as their high precedence in assembly buyer wants. We now have 18 accomplice managed-ready provides prepared immediately. And our sellers get 2x payout for promoting accomplice managed providers!


I had the possibility to talk with Hege Stoere and Goran Gustavsson of MSP Advania at Cisco Companion Summit 2023

And let’s not neglect the purpose of the “Larger Collectively” theme this yr! This isn’t about Cisco simply shifting issues ahead for the sake of innovation. Buyer wants drive our companions’ wants—and ours too.

“We’re attempting to develop our managed providers contracts and so including extra to that portfolio, particularly with all of the enterprise that we do with Cisco… It might’t damage … and we are able to add items and components to get to that remaining resolution.”
—Steve Wylie, Senior Vice President and Normal Supervisor, East Majors, for Trace3

Precisely! Prospects are after outcomes, which require managed providers. At Cisco, our focus is making issues easier and safer for companions to sew collectively options and create these outcomes. All of us need the identical factor in the long run; we’re all working in direction of the identical objectives.

In order that transformation Jeff talked about? We’re already there, hand in hand with our companions.

Jeff Sharritts and Rodney Clark on stage at Cisco Partner Summit 2023Talking of transformation. Oliver, our cheerful-yet-fearless channel chief since 2018, took the stage in his new function as President of EMEA. He’s been an unimaginable chief and mentor, and I really feel fortunate to have labored so carefully with him. On the similar time, we had been thrilled to welcome Rodney Clark at Cisco Companion Summit—he’ll be a part of us in January as Senior Vice President of Partnerships and SMB. A lot of Rodney’s profession has been within the channel, and he’s come to Cisco particularly as a result of we’re a partner-led firm. I’m very excited to proceed the accomplice journey with him!

What’s new? Key managed providers bulletins

We’ve been busy this yr, so we had been in a position to share thrilling new developments at Cisco Companion Summit!

To begin with, we’ve strengthened our help for companions! Our Companion Superior Help for MSPs is a groundbreaking CX service designed for companions who want increased ranges of help, sooner resolutions and accelerated outcomes. Guided API help, sooner entry to award-winning TAC providers, and automatic RCA & RMA instruments cut back decision time as much as 50%! It is a actual game-changer for MSPs. Right here’s how Denzil Samuels, our VP of worldwide CX accomplice success, places it:

“It’s onerous to think about that [as of 2021], the one means we helped companions clear up issues for his or her prospects was by e-mail and phone calls and right here we’re speaking about digital transformation… Now, when the client calls [a partner] and so they open an issue ticket, Cisco immediately sees it. And it’s not only a basic TAC group—it’s a specialised group of architects that may see it. So, we are able to now assist them diagnose a few of these points in real-time and provide you with an answer in real-time. We’re actually shifting the dial from reactive to proactive to predictive to even prescriptive.”
—Denzil Samuels, VP of International CX Companion Success
Learn extra our in weblog.

Safety prioritized in three of our new accomplice managed-ready provides

Our new Managed XDR (Prolonged Detection and Response) supply, designed for MSPs with safety operations facilities needing superior menace detection and response. This unified, extensible supply is bolstered by key incubation companions together with ATSG, Port53, ATEA, Telenor and Sentinel.

Our new Managed Firewall supply expands perimeter safety; its progressive options permit for scalability, multi-tenancy, and superior automation—all to scale back TCO and enhance MSP income alternatives.

And our Safe Networking MSP Marketing campaign helps companions go to market sooner and scale extra successfully with an SMB and industrial buyer safety and networking resolution that mixes Meraki, Safe Firewall, and Cisco+ Safe Join. We’ve additionally included guided service creation, nice programmatic pricing, and incentives so Cisco supplier companions can seize new alternatives within the increasing managed safety market.

So we’ve received help, we’ve received safety—we’re additionally constructing for pace! The MSP Expressway for SMB play places companions into the quick lane as they pursue the rising SMB market alternative. Scalable partner-ready provides mix the Cisco cloud platforms for networking, safety and collaboration with sources, instruments and greatest practices to speed up time to market.


I additionally had the possibility to talk with Paul Hager, VP of Providers at Ingram Micro, at Cisco Companion Summit 2023

 

That’s quite a bit to digest, I do know! To high off this feast of innovation, Let’s end with one thing particularly candy.

As a result of kudos are so as!

Among the many winners of the Cisco Companion Summit 2023 awards, assist me congratulate:

  • KDDI Company (APJC): Managed Providers Companion of the Yr, International
  • Logicalis: Managed Providers Companion of the Yr, Americas
  • TM Expertise Providers Sdn Bhd: Managed Providers Companion of the Yr, APJC
  • NTT DATA, Inc. Belgium: Managed Providers Companion of the Yr, EMEA

See a full record of all Companion Summit 2023 award winners.

So sure, Cisco Companion Summit was quite a bit to soak up! Jeff left us with three primary takeaways, which I’ll share with you:

1) We now have an enormous alternative in entrance of us.

2) The tempo of innovation and acceleration, and the state of the portfolio, are the strongest we’ve seen in a long time, with all the pieces we have to win.

3) Most significantly: Cisco is, and can all the time be, a partner-led firm.

 

 


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